Shipping & Returns Information
Shipping & Returns Information
Depending on the contents, our primary method of shipping for North American orders either Canada Post or USPS. Therefore it is important that you provide a valid street address. We do not ship to PO Boxes.
Please note that all orders are shipped from Canada.
Shipping Transit Time
Most orders ship within 48 hours. In the rare event that a product is out of stock, Deep Stealth Dungeon Fetish Wear and Accessories inc. reserves the right to hold shipment or back order shipment, at Deep Stealth Dungeon Fetish Wear and Accessories inc. discretion, until inventory of product has been replenished. Typically, out of stock items are replenished within two weeks.
For North American Orders: 4-14 business days.
For International Orders: 4-16 business days.
Over Sized Packages
Shipping large or heavy items costs extra. Be sure to read the special shipping information that appears in the description on the product page. Extra charges that are not calculated in the online invoice may apply and your credit card will be billed appropriately.
Customs And Brokerage Fees
Customs departments and delivery service may charge extra fees or tariffs. Because such fees are highly variable, our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.
Privacy
We respect your privacy and discretion and protecting them is our top priority. There will never be any mention of DeepStealthDungeon.com on your package. All orders from DeepStealthDungeon.com are shipped in plain packaging using the return address "DSD". If you require more information please see our privacy policy.
Return/Exchange Policy
Please Shop Carefully!
To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that can potentially come into contact with ANY bodily fluid (saliva, semen, urine, blood, etc). THIS IS THE LAW Health regulations prevent us from taking any returns on novelty sex toys and intimately worn apparel such as lingerie. Therefore we do not accept returns on products sold on this website, as all products have the potential to be in contact with bodily fluid. Once these items are shipped, we consider them to be used and non-returnable. I'm sure you can understand the need to keep ourselves and our customers safe. Therefore we do not accept returns or exchanges on any products sold on this site.
Defective Products
We will exchange defective products only. If any product is found DEFECTIVE within 30 days of the invoice date, please contact us for an exchange. We will exchange ANY defective item for that same item only.
Please contact us at dsd@DeepStealthDungeon.com and inform us of the defective product and your desire to exchange it. To process your exchange please email us with your customer name, invoice number, serial number and nature of the problem. We will then issue you a returns authorization number. We will NOT accept any returned products without a returns authorization number. These unauthorized returns will be refused and returned to sender.
The customer is responsible for the return shipping cost of the defective product; DeepStealthDungeon.com will cover the shipping cost of the replacement item to the customer only.
Incorrect Addresses
The customer may be charged a return services fee of 25.00USD per order when an order is returned due to a incorrect address. The customer will then also be charged the shipping fee to reship the order to a corrected address. Please ensure that your shipping information is accurate before placing your order.
Cancellation Policy
Once an order has been shipped, we are unable to cancel your order. Please order carefully.